Refund policy

Return

 

We do not accept returns or exchanges at the customer's convenience. In the unlikely event that an item is missing, different from the one ordered, or arrives damaged, please contact us within 7 days by email at info@thegrocerynewyork.com.

Please contact us for any question at info@thegrocerynewyork.com.

Damages and issues

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

 

We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.