FAQ

Neighborhood Pickup

How does the Neighborhood Pickup operate?

Our delivery truck visits over 20 NY/NJ locations every month. Find the nearest or most convenient spot & its schedule on our site. Then, order and pick up to enjoy “WAGOHAN” at home.

Home Delivery

Do you offer Home Delivery?

We deliver to select areas in Manhattan for a $10 fee. Refer to our pickup schedule for specifics.

Order Due

What is the order cut-off date?

Orders must be placed at least 7 days before the intended pickup.

Order Changes/Cancels

Can I modify or cancel my order?

Order modifications or cancellations are allowed up to 3 days before the pickup. Please reach out to info@thegrocerynewyork.com.

Delivery Fee

Are there delivery charges?

Local Pickup is free. However there is a $10 fee for Home Delivery.

Payment Methods

Which payment methods do you accept?

We take most major credit cards, Shop Pay and Apple Pay.

Pickup Order

What should I bring for order pickup?

Please have your Order Number and Name ready.

Missed Pickup

What if I miss my pickup slot?

Please find another available pickup location/time from our schedule and call us ASAP at 212.495.9977 (Office) or 929.334.6230 (Driver). Due to the perishable nature of some products, same-day delivery is essential. Unfortunately, missed pickups are not refundable.

Returns/Exchanges

Do you accommodate returns or exchanges?

Unless defective, items can not be returned or exchanged.

Damaged/Missing Item

What if my order has issues or is incomplete?

For damaged or missing items, please contact us for a refund or replacement via info@thegrocerynewyork.com.

Private Group Home Delivery

I would like a Private Group Delivery. How do I organize this?

Gather 10 or more neighbors and email your request to info@thegrocerynewyork.com.

Don’t find the answer? Contact us.

FAQ

The Grocery New York

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