FAQ
Our delivery truck visits over 20 NY/NJ locations every month. Find the nearest or most convenient spot & its schedule on our site. Then, order and pick up to enjoy “WAGOHAN” at home.
We deliver to select areas in Manhattan for a $10 fee. Refer to our pickup schedule for specifics.
Orders must be placed at least 7 days before the intended pickup.
Order modifications or cancellations are allowed up to 3 days before the pickup. Please reach out to info@thegrocerynewyork.com.
Local Pickup is free. However there is a $10 fee for Home Delivery.
We take most major credit cards, Shop Pay and Apple Pay.
Please have your Order Number and Name ready.
Please find another available pickup location/time from our schedule and call us ASAP at 212.495.9977 (Office) or 929.334.6230 (Driver). Due to the perishable nature of some products, same-day delivery is essential. Unfortunately, missed pickups are not refundable.
Unless defective, items can not be returned or exchanged.
For damaged or missing items, please contact us for a refund or replacement via info@thegrocerynewyork.com.
Gather 10 or more neighbors and email your request to info@thegrocerynewyork.com.